Last update: May 12, 2025

Privacy Policy – Pet Salon App

This privacy policy (this “Policy”) explains how personal information is collected, used, and disclosed by Pet Salon App LLC, 2141 N Commerce Pkwy, Weston, FL 33326, and all its designated agents, employees, and subsidiaries (“Pet Salon App” or “we”). This Policy applies to consumer users (individually referred to as “you”) of Pet Salon App’s websites, applications, and other online services (collectively, our “Sites”).

Other third parties, such as small and medium businesses (“SMBs”) at which you make reservations through our Sites, issuers of Merchant Gift Cards you purchase through our Sites, and social networks that you use in connection with our Sites, may also collect, use, and share information about you. This Policy does not cover such third parties or their services. For information about the privacy practices of third parties, please consult them directly. 

Part I – Types of Information We Collect and the Methods of Collection.

We collect information about you in various ways when you use our Sites. We use this information to, among other things, provide the functionality and improve the quality of our Sites and personalize your experience. We may collect the following categories of personal information from you:

1. Identifiers: such as your name, surname, business name, email address, postal address, phone number (including your mobile phone number), logo, profile photo.
2. Demographic information, such as your age, birth date, and gender. 
3. Financial information, such as billing information and, for certain services on our Sites, credit or debit card account information, as further described in the section called “Payment Card Information” below.
4. Commercial information: such as, survey responses, current and prior appointments details, favorite SMBs, special SMB requests, passwords, contact information of people you add to, or notify of, your appointments through our Sites, names and email addresses of recipients of Pet Salon App Gift Cards (as this term is defined in Pet Salon App Terms of Use) and Merchant Gift Cards. 
5. Location information, such as your mobile device ID, precise location data, and the SMB search locations you select, which are collected when you use our mobile application to book an appointment or pay.

We collect the precise or approximate locations of users, drivers, delivery personnel, or service providers to enable different services, enable tracking and safety features, prevent and detect fraud, and comply with legal requirements. Wecollect this information when the app is running in the foreground or background of the user's mobile device.

Wecollect location data, such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the mobile application. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your location setting on your device. Note, however, that if you choose to opt out, you may not be able to use certain aspects of the services

6. Inferences regarding your preferences and other characteristics, such as assessment of the types of products or services you may have an interest in, made by Pet Salon App based on personal information provided by you and described in points 1-5 above.

You can check or edit the data that you have provided to us at any time by going to "Profile" > "Settings" > "Profile" > "Account Details" in Pet Salon App application.

We may also obtain information from other sources, such as third-party websites, applications, and services (each, a “Third-Party Platform”), through which you connect with our Sites and combine that with information we collect on our Sites.

When you visit our Sites, some information is automatically collected. For example, when you visit our Sites, we may automatically collect your location, computer operating system, Internet Protocol (IP) address, access times, browser type and language, and the website you visited before our Sites. We also collect information about your usage and activity on our Sites using certain technologies, such as:

1. Cookies. We may automatically collect information using “cookies” and similar technology. Cookies are small data files that may have unique identifiers and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Among other things, cookies help us improve our Sites and your experience. We use cookies to determine which areas and features of our Sites are most popular and to track visits to our Sites. We may access information contained in cookies placed on your device by a Third-Party Platform as permitted by the terms of your agreement and privacy settings with such Third-Party Platform. We may share this information with the Third-Party Platform for its use as permitted by the terms of your agreement and privacy settings with such Third-Party Platform.
2. Web Beacons. We may collect information using web beacons. Web beacons are electronic images that may be used on our Sites or in our emails. We use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness, and tell whether you open an email and act upon it.
3. Do Not Track Signals. We currently do not employ technology that recognizes “do-not-track” signals from your browser. We may engage third parties, such as marketing or analytics partners, who may collect information about your online activities over time and across different websites when you use our Sites.

Part II - How We Use Information We Collect.

We use personal information collected through our Sites for the purposes described in this Policy or disclosed to you on our Sites or otherwise in connection with our services. We may use your information to:

1. Make and change your appointments made through our Sites.
2. Offer you, or provide you with, products and services, such as Pet Salon App Gift Cards, Merchant Gift Cards, and the option to pay your bill at an SMB through our Sites;
3. Email Pet Salon App Gift Cards and Merchant Gift Cards to designated recipients.
4. Operate and improve our Sites, products, and services.
5. Understand you and your preferences to enhance, personalize, and customize your experience and enjoyment using our Sites, products, and services, such as understanding your appointment history to make recommendations about other SMBs you may like.
6. Process and deliver contest entries and rewards.
7. Display relevant advertising.
8. Respond to your comments and questions and provide customer service.
9. Send you information relating to our products and services, including reservation confirmations, receipts, technical notices, updates, security alerts, support, and administrative messages.
10. Communicate with you about contests, offers, promotions, rewards, upcoming events, and other news about products and services offered by Pet Salon App, our subsidiaries, and affiliates; select SMBs; and our other selected partners.
11. Link or combine with other personal information we obtain from third parties to better understand your needs and provide you with more effective service.
12. Authenticate your credit or debit card account information.
13. Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity. By providing your mobile phone number, you expressly consent to receive direct dial calls, autodialed and prerecorded message calls, and text messages from us relating to our product and services at that number.

Pet Salon App may store and process personal information in the United States and other countries.

We will process your data:

1. For the conclusion and performance of the contract, until the contract is terminated or expires, and then until the end of the limitation period for claims.
2. for marketing of products or services (except direct marketing) - until the termination or expiry of the contract or until you object to the processing of your data for this purpose.
3. For direct marketing of Pet Salon App products or services, until the termination or expiry of the contract or until you object to the processing of your data for this purpose.
4. for profiling/grouping purposes - until the termination or expiry of the contract or until you object to processing for that purpose.
5. for research into preferences in terms of demand for services, until the termination or expiry of the contract or until you object to processing for that purpose.
6. to establish, investigate, or defend against claims until the end of the limitation period for claims.
7. to comply with legal obligations - until the expiry of data retention obligations under the law.
8. to produce compilations, analyses, and statistics for internal needs, for the duration of the agreement and then until the end of the limitation period for claims arising from the contract or until an objection is raised to data processing for this purpose.
9. to implement new or develop new solutions/features of Pet Salon App systems/applications - until the termination or expiration of the contract or until you object to data processing for this purpose.

Part III - How We Share Information.

1. Information Shared with SMBs. When you make an appointment through our Sites, your information is provided to us and to the SMB with whom you choose to make the appointment. To facilitate your appointment, your information is provided to that SMB, just as it would if you made an appointment by calling the SMB, emailing the SMB, or using the SMB’s website. If you provide a mobile phone number, SMBs may send you text messages regarding your reservation. Some SMBs also require you to provide credit or debit card account information to secure your appointment. When you make an appointment through our Sites, we may also share additional information with the SMBs, such as your history or information collected via Third-Party Platforms. You also have the option to indicate special preferences or provide comments about your appointment, which Pet Salon App will pass on to the SMB.

We may share summary reports of client feedback with SMBs. If you provide comments about an SMB through our Sites, these comments may be shared with that SMB. We will not tie your comments to other information that can identify you. Still, an SMB may be able to tell who you are from your comments, particularly if you give your name in the comments or provide contact information, such as an email address.

Information you choose to share with an SMB when you make an appointment and/or pay an SMB through our Sites may be used by the SMB for its purposes. Pet Salon App does not control the privacy practices of small to medium-sized businesses (SMBs). Please get in touch with the SMB directly if you would like to learn more about its privacy practices.

2. Information Shared with Gift Card Merchants. Suppose you purchase a Merchant Gift Card or redeem a Pet Salon App Gift Card for a Merchant Gift Card through our Sites. In that case, we notify the applicable issuer of the Merchant Gift Card and provide it with certain related information about your purchase or redemption, including your name, email address, and the amount of the Merchant Gift Card.

3. Payment Card Information. To use certain services on our Sites, such as to make appointments with certain SMBs, to make payments to Pet Salon App, and to purchase Pet Salon App Gift Cards, Merchant Gift Cards, or other products or services, we may require credit or debit card account information. By submitting your credit or debit card account information through our Sites, you expressly consent to the sharing of your information with third-party payment processors and other third-party service providers, and you further agree to the following terms. Pet Salon App collects and processes all payments on behalf of SMB through recognized professional payment gateway providers.

When you use a credit or debit card to secure a reservation through our Sites, we provide your credit or debit card account information (including card number and expiration date, but excluding the CW number) to our third-party payment service providers.
If you purchase Pet Salon App Gift Cards or Merchant Gift Cards from us, we collect the credit or debit card account information from you. We share this information with our third-party payment service providers to process your payments. These third parties may also store your credit or debit card information, other than your CW number, for your future use on our Sites. Your CW number will not be stored and must be re-entered for each order.

For information about the security of your credit or debit card account information, see the Section called “Security of Your Personal Information” below.

We confirm that all entities to which we transfer your personal information provide at least the same level of protection for your personal information as set out in this privacy policy and as required by Apple Inc.

4. Information You Share Socially. Our Sites may allow you to connect and share your actions, comments, content, and information publicly or with friends on Third-Party Platforms such as Facebook or Instagram. Our Sites may also allow you to connect with us on, share on, and use Third-Party Platforms, including those on which Pet Salon App has a presence.

Please be mindful of your own personal privacy needs and the privacy needs of others as you choose with whom to connect, what to share, and what to make public. We cannot control the privacy or security of information you choose to make public or share with others. Pet Salon App also does not control the privacy practices of Third-Party Platforms. Please get in touch with those sites and services directly if you would like to learn more about their privacy practices.

5. Sharing with Others. We do not share your personal information with third parties other than as described above and as follows:
We may share personal information when you authorize us to share your information with other third parties (such as the SMBs at which you make appointments through our Sites) for their marketing purposes, which are subject to the separate privacy policies of such third parties. We may share personal information with our affiliates, third-party vendors, consultants, and other service providers who work on our behalf.

We may share your credit or debit card account information with third parties as described in the section called “Payment Card Information” above.

We may share aggregate statistical data to improve the services offered by our Sites.

We share personal information with third parties that provide services to us, such as data collection, reporting, ad response measurement, and site analytics, as well as assistance with delivering relevant marketing messages and advertisements. We may also share your data with our service providers who support our operations with technology solutions based on artificial intelligence (AI). These third parties may view, edit, or set their cookies. We and our third-party service providers, advertisers, and/or partners may also place web beacons for these third parties. The use of these technologies by these third parties is subject to their privacy policies and is not covered by this Policy.

We do not sell your personal information to third parties. 

We may disclose your personal information (i) to comply with laws and to respond to lawful requests and legal process, (ii) to protect the rights and property of Pet Salon App, our agents and customers, and others, including to enforce our agreements, policies, and terms of use, and (iii) in an emergency to protect the personal safety of Pet Salon App, its customers, or any person.

We may disclose or transfer your personal information to a third party if we sell, transfer, divest, or disclose all or a portion of our business or assets to another company in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding.

We may also share aggregated or de-identified information with third parties at our discretion.

We do not share your SMS opt-in consent with any third-party organizations.

Part IV - Security of Your Personal Information.

Pet Salon App takes reasonable steps to help protect your personal information to prevent loss, misuse, unauthorized access, disclosure, alteration, and destruction. When your credit or debit card account information is being transmitted to our Sites or through our Sites, it will be protected by encryption technology, such as Secure Sockets Layer (SSL).

To be clear, Pet Salon App does not itself store your credit or debit card account information, and we do not have direct control over or responsibility for your credit or debit card account information. Our contracts with third parties that receive your credit or debit card account information require them to maintain the security and confidentiality of this information.

Nonetheless, we cannot guarantee that transmissions of your credit or debit card account information or personal information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by Pet Salon App or our third-party service providers. We assume no liability or responsibility for the disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an essential role in keeping your personal information secure. You should not share your username, password, or other security information for your Pet Salon App account with anyone. If we receive instructions using your username and password, we will consider that you have authorized the instructions.

Part V – Your Rights Regarding Your Personal Information.

You have certain rights regarding your personal information: 

1. You have the right to know and request information about the categories and specific pieces of personal information we have collected about you within the last 12 months, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the categories of third parties with whom we share such information. You also have the right to know if we have disclosed your personal information for business purposes.  
2. You have the right to update your personal information.
3. You have the right to request a portable copy of your personal information.
4. You have the right to request that Pet Salon App delete your personal information, subject to certain exceptions allowed under applicable law. 
5. You have the right not to be discriminated against for exercising any of the above-listed rights.  If you choose to exercise your rights, we won’t charge you different prices or provide various quality services unless those differences are related to the value supplied to Pet Salon App by your data.

You may exercise these rights by contacting Pet Salon App as outlined in Part VII below. If you are a consumer under the California Consumer Privacy Act (“CCPA”) and wish to contact us through an authorized agent, the authorized agent can submit a request on your behalf, along with a notice signed by you certifying that the agent is authorized to act on your behalf. We may take reasonable steps to verify your identity, including but not limited to verification of your email, before responding to your requests.
Pet Salon App declares to provide you with the information requested under Point 1 above free of charge, by email or electronically, within 45 days of receipt of the request, in a portable and, to the extent technically feasible, in a readily usable format. Pet Salon App shall not be required, however, to provide you with your personal information more than twice in 12 months.
In addition to the above rights, you can update or remove financial account information. You can also deactivate your Pet Salon App account.

Part VI - Your Information Choices and Changes.

You may opt out of receiving promotional emails from Pet Salon App by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as emails about your Pet Salon App account or our ongoing business relations. You may also send requests about your contact preferences or changes to your information, including requests to opt out of sharing your personal information with third parties, to our contact information below.

1. Cookie choices. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites.
2. Application location choices. Most mobile devices allow you to turn off location services. For more information about how to do this, don't hesitate to get in touch with your mobile service carrier or your device manufacturer. If you choose to turn off location services, this could affect certain features or services of our Sites.

Use Pet Salon App. You can check which consents you have given at any time, and you can edit them by going to "Profile" > "Settings" > "Pet Salon App" > "Consent to Receiving Messages" in Pet Salon App application.

You have the right to request to have your data erased from Pet Salon App website at any time by sending a request to have your data erased to:  ccpa@petsalonapp.com.

If you use Pet Salon App application on a device with the iOS system, you can delete your account by going to "Profile" > "Settings" > "Pet Salon App" > "Delete Your Account" tab and clicking the "Submit request" button. By deleting your account in Pet Salon App application, you also erase your data from Pet Salon App application.

Part VII - Contacting Pet Salon App.

For questions about accessing, changing, or deleting your personal information, please visit our website, send an email to ccpa@petsalonapp.com, or contact customer support at +1 (954) 692-5707.

For questions or opinions on this Policy, please get in touch with Pet Salon App via email at  ccpa@petsalonapp.com or by postal mail at Pet Salon App LLC, 2141 N Commerce Pkwy, Weston, FL 33326.

Part VIII - Notice to California Residents.

Your California Privacy Rights (As Provided by California Civil Code Section 1798.83)

A California resident who has provided personal information to a business with whom they have established a business relationship for personal, family, or household purposes (a “California Customer”) may request, once a year, information about whether we have shared their personal information with any third parties for the third parties’ direct marketing purposes, subject to certain exceptions. In general, again, subject to certain exceptions, if the business has made such a disclosure of personal information, upon receipt of a request by a California Customer, the company is required to provide a list of all third parties to whom it disclosed personal information in the preceding calendar year, as well as a list of the categories of personal information that were disclosed. To make such a request, please get in touch with Pet Salon App according to Part VII above, and provide a detailed description of the specific content or information. Please allow 30 days for a response.

One of the exceptions allows Pet Salon App to provide California Customers with a cost-free means to opt out of these disclosures instead of providing such a list. Any customer may request to opt out of these disclosures by contacting Pet Salon App as described above. California Customers may also request further information about our compliance with this law by contacting us at our address above.

Part IX – Children’s Privacy.

Pet Salon App services are not directed at children under the age of 16, and Pet Salon App has no actual knowledge of the sale of information of minors under 16 years of age.

By using Pet Salon App services, you represent that you are at least eighteen years old and understand that you must be at least eighteen years old to create an account and use Pet Salon App services.

Part X - Changes to This Policy.

Pet Salon App may update or revise this Policy from time to time by prominently posting a notice of update to the website, by pushing a notice to registered Users of our Pet Salon App Application, and/or by contacting you at the email you provided upon registration. You agree that you will review this Policy periodically. If we make any changes to this Policy, we will change the “Last Updated” date. You are free to decide whether to accept a modified version of this Policy, but accepting this Policy, as modified, requires you to continue using our Sites. If you do not agree to the terms of this Policy or any modified version of this Policy, your sole recourse is to terminate your use of our Sites.